Customer Journey Analytics

We have set up CJA capabilities for our clients that enables them to respond to market changes pro-actively or even trigger those changes 3X Faster. CJA combines Journey Mapping, Customer Engagement Orchestration with power of Analytics and Insights. For example, using CJA we have been able to cut down the number of questions 5X for an Insurance company while providing the quote or reduce the manual Fraud check points for FIs while disbursing Mortgage. At every journey points, we equip our clients with immense Customer Knowledge and Insights to make a decision to pursue the deal or rationalize the efforts. Not all sales are profitable and will add to Brand value- CJA is your friend in determining those.